Please check the workaround mentioned in this thread and see if it could help.Īny update, please feel free to post back. ![]() How did this user change his computer? By adding his domain account on other computers? If so, to confirm if the issue is related to his domain account, it is suggested to directly add this problematic email account to the normal Outlook client in which other users can use Get Add-ins button well and see if the issue has any difference.īesides, according to my search, if you are using O365 accounts, limitations from your admin might also cause issues like this. ![]() So, does this specific user's email account in the same organization along with other users?Įven user has changed his computer but same issue. ![]() What's the version of your Outlook (File > Office Account > About Outlook)?Īnd what email account are you using? O365 account or Exchange On-premises account?Īccording to your description, it seems that only this specific user has the issue and all other users can normally use this Get Add-ins button.
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